Faery Kisses Jewellery - Handmade Sterling Silver Fairy Jewellery Inspired from the Realms of Fantasy

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Terms & Conditons

Please read the following terms and conditions carefully – you may wish to print this page out for future reference.

1. Company Details

Faery Kisses

2. Contact Details

faery.kisses@yahoo.co.uk

Phone: 07843625014

3. The web site, its contents, terms and conditions and contracts shall be governed by and construed in accordance with English Law. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

4. These Terms and Conditions do not affect your statutory rights.

5. All prices are shown in GB Pounds Sterling.

6. I aim to deliver within seven working days from receipt of order. My range also now includes some special custom made pieces which are made to order, you will be contacted to discuss delivery of these items before your order is processed, special return conditions apply to custom made pieces as described in clause 8. All deliveries are subject to payment authorisation. If an item is temporarily out of stock and dispatch is anticipated to be greater than five days, I will contact you by e-mail or telephone to arrange a new delivery date, if this is not satisfactory a refund be given. I cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. If you have any questions regarding delivery please e-mail me at faery.kisses@yahoo.co.uk or telephone 07843625014 quoting your order number.

7. A binding contract is formed only when you receive confirmation from me that your order has been accepted. You may cancel your order within 7 days of receiving your goods and will receive a full refund providing you take reasonable care of the goods while in your possession and return the goods by Royal Mail special delivery.

8. Under my 30 day money back guarantee, if for any reason you not entirely happy with your purchase, I will give a full refund provided that goods are returned to me in the condition sent, by Royal Mail Special delivery, within 30 days of you having received them. NB: Due to hygiene reasons I cannot accept the return of earrings except as detailed in clause 9, or rings due to the wrong size being ordered. I do not provide refunds or exchange items which have been custom made to fulfil an order except as detailed in clause 9. If an item needs to be custom made to order you will be contacted to request confirmation from you that the longer delivery time required for these items is acceptable, and that you agree to a non refundable payment being processed upon placing the order with us.

9. Please check the goods on delivery. If goods are delivered damaged of faulty you must inform me within 10 days of delivery and I will arrange a replacement at my expense. This clause also applies to earrings. If you do not inform me within 10 days I shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

10. I accept on-line payment via Paypal

11. If you wish to pay by cheque or postal order simply select payment by personal cheque when you reach the payment screen. When you receive confirmation of the order from Faery Kisses send a Cheque or Postal Order in UK Pounds sterling made payable to Faery Kisses. Please write your order number and e-mail address on the reverse of the cheque. The order will be dispatched after the cheque has cleared which typically takes four working days.

12. To order goods you must be least 18 years of age.

13. Images may not show the actual size and colour of items. Due to handmade quality ALL sizes, colours, weights and measurements are approximate and are included for guidance only.

14. All personal details entered by my customers remain secure on our server until orders are downloaded and processed. I do not supply or sell customers details to any outside organisation. I will endeavour to take all reasonable care, in so far as it is possible to do so to keep all details of your order and payment secure, but in the absence of negligence on our part I cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

15. Faery Kisses do not accept any responsibility for any Web site not under my control, which may act as a portal to my site or be connected by a link with my site.

16. Faery Kisses reserves the right to refuse the supply of goods at its discretion.

17. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

18. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

19. These terms and conditions are subject to change at any time without prior notice to you. We recommend that you print and keep a copy of these terms and conditions.